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We're here to help. Reach out with any questions about size, orders, or delivery.

2–3 weeks
production

01 / Fault (Not a Size)

Arrived damaged or incorrect? We'll make it right. No refunds for size changes, please use our Size Guide.

For faulty pieces, please send photo(s) and your order number through our form.

Faulty pieces returned free. Timeframe: 1–2 business days for a response. Link to full Returns Policy.

Making takes 2–3 weeks. The cloth is cut after the order, then sewn and checked.
Dispatch starts after that. Most parcels then take three to seven business days.

No. A return is for a fault, not for a size. Each piece is cut for the order, and there is no spare in the next size. Measure before you pay.

Damage, a mistake in the making, or a piece that is not what the page described. A colour or a size you reconsider after the order is not a fault.

The fault, and enough of the garment to identify it. Put the order number in the same message. That is enough to start a refund.

Within 1–2 business days.

Yes. Write the company name in the form. If an order already exists, add its number in the same message.