Shipping & returns
Last updated 28 September 2026
A BANIYAN piece is cut after you order it, then it travels. Making takes two to three weeks. The road after that is a separate wait, and the price on the page is the price that arrives inside the EU.
01Where we ship
We ship to every country in the EU and to the United Kingdom. The shipping location you confirm when you arrive is the country the order can go to, and the currency the price is shown in.
Prague, Amsterdam, London: if the country is on that list, we can send it. If it is not, we do not take the order and invent a route later.
02Two waits, not one
Nothing is cut until the order is placed. Production and a check of the seam take two to three weeks. Dispatch starts after that. This is the window stated before you pay, and it is also in the terms of service.
Once the parcel leaves the workshop, most orders arrive within three to seven business days. That second window belongs to the carrier. A late scan is not the same thing as a late cut.
03What you pay to send it
Delivery is free on orders over €80. Under that, the carrier’s fee is shown before you pay, in the same currency as the clothes.
Free delivery is the same service. It is the point at which we carry the fee, not a slower route dressed up as a gift.
04Duties
Inside the EU there are no customs duties on a BANIYAN order. The amount at checkout is the amount. We do not add a line afterwards and call it handling.
The United Kingdom is on the shipping list. Any duty that sits outside the EU is outside that promise, and we would rather say so here than discover it on a doorstep.
05If the parcel is wrong
If tracking says delivered and nothing is in your hands, write with the order number. We take it up with the carrier.
If the piece arrives damaged, mis-made, or not as described, we repair, replace, or refund it. Photographs and the order number are enough to start. We cover the return of a faulty piece.
06Change of mind
Each garment is cut for the order. We do not keep a spare in the next size. A return because the colour or the size was reconsidered after production began is limited for that reason. The size guide is there so the fit is chosen before the cloth is cut.
If the law where you live requires a cooling-off period for distance sales, that right stands. Write through the contact form and we will tell you how to use it. We reply within one to two business days.