Terms of service

01The agreement

By placing an order you agree to these terms, the privacy policy, and the production window shown at checkout. If you are buying as a consumer in the EU or the United Kingdom, the rights those laws give you still apply. Nothing here removes them.

02Made to order

BANIYAN does not keep a warehouse of finished clothes. Cloth is cut after the order is placed, in a certified European facility, then checked before it is packed. Production and quality control take two to three weeks. Dispatch starts after that.

That window is why a change of mind is limited. The size guide on each product, and the size guide in Help, are there so the fit is chosen before the cloth is cut.

03Price and payment

The price on the product page is the price in the currency of the shipping location you confirmed. Inside the EU there are no customs duties. Delivery is free on orders over €80. The amount due is shown again before you pay.

Payment is taken at checkout by the payment provider. We may refuse or cancel an order we cannot complete, including when a size or colour can no longer be made. If we cancel, we refund what you paid.

04Shipping

We ship to every EU country and the United Kingdom. After the piece leaves the workshop, most orders arrive within three to seven business days. That second window belongs to the carrier. The full notes are on shipping and returns.

Risk in the parcel passes when the carrier marks it delivered, except where consumer law keeps that risk with us. If a tracking event says delivered and nothing has arrived, write to us with the order number and we will take it up with the carrier.

05Faults and returns

If a piece arrives damaged, mis-made, or not as described, we repair, replace, or refund it. Write through the contact form with the order number and photographs of the fault. We reply within one to two business days and we cover the return of a faulty piece.

Because each garment is cut for the order, we do not accept a return simply because the colour or the size was reconsidered after production began. If the law where you live requires a cooling-off period for distance sales, that right stands, and we will tell you how to use it when you ask.

06The clothes and the name

You buy the garment. Photographs, product names, and the BANIYAN mark stay ours. You may not reproduce the cloth, the pattern, or the shop for sale.

07Liability

We are responsible for a piece that is faulty or not as described, to the extent consumer law requires. We are not responsible for a delay caused by customs outside the EU, or for a carrier once the parcel is in transit, beyond the remedies the law already gives you.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, or for any other liability that cannot legally be limited.

08Questions about an order

Write through the contact form and include the order number. These terms are governed by the law that applies to you as a consumer. If you are not buying as a consumer, the laws of the country where BANIYAN operates the shop apply, and the courts of that country have jurisdiction.